Warranty Information
Understanding your electric scooter warranty coverage
At Polymorph, we stand behind the quality of our electric scooters. While we facilitate the connection between you and our manufacturing partners, warranty claims are handled directly through the manufacturer to ensure you receive the most comprehensive and specialized support.
Warranty Coverage
All Polymorph electric scooters come with comprehensive manufacturer warranties that cover defects in materials and workmanship. Warranty terms vary by manufacturer and model, typically ranging from 1-2 years.
Manufacturer Direct
For the best warranty service and technical expertise, all warranty claims are processed directly through our manufacturing partners. This ensures you receive specialized support from the people who built your scooter.
We're Here to Help
While warranty claims go through the manufacturer, our team is always available to help you navigate the process and ensure you get the support you need.
Warranty Claim Process
Identify Your Manufacturer
Check your scooter's documentation, serial number sticker, or original packaging to identify the manufacturer. Common manufacturers include Xiaomi, Segway-Ninebot, Apollo, and others.
Gather Required Information
Collect your purchase receipt, serial number, photos of the issue, and a detailed description of the problem. Having this information ready will expedite the warranty process.
Contact the Manufacturer
Reach out to the manufacturer's warranty department directly using the contact information provided below. They will guide you through their specific warranty claim process.
Follow Up if Needed
If you encounter any issues with the manufacturer's warranty process, contact our support team. We'll work with the manufacturer to help resolve your warranty claim.
Manufacturer Warranty Contacts
Contact the appropriate manufacturer directly for warranty claims and technical support.
Xiaomi
Mi Electric Scooter SeriesSegway-Ninebot
Ninebot Kickscooter SeriesApollo Scooters
Apollo City, Explore, Ghost SeriesOther Manufacturers
Various ModelsIf you're unsure about your scooter's manufacturer or need help finding warranty contact information, reach out to our support team.
Warranty Tips & Best Practices
Keep Your Documentation
Always keep your purchase receipt, warranty card, and any service records. These documents are essential for warranty claims.
Document Issues
Take clear photos or videos of any problems before attempting repairs. This documentation helps support your warranty claim.
Avoid DIY Repairs
Attempting unauthorized repairs may void your warranty. Always contact the manufacturer first before making any modifications.
Act Quickly
Report warranty issues as soon as you notice them. Some warranties have time limits for reporting defects.
Need Additional Support?
While warranty claims are handled by manufacturers, our Polymorph support team is here to help you navigate the process and answer any questions you may have about your scooter.
Support Hours: Monday - Friday, 9 AM - 6 PM EST